About the role

Rugvista is looking for a B2B CRM & Sales Support to help develop and strengthen our relationships with business customers across Europe.

This role combines sales support with responsibility for CRM communication and parts of our B2B website. You will work hands-on with customer inquiries, orders, and support, while managing CRM communication such as lifecycle flows and newsletters.

You will also create and update B2B website content to improve clarity and conversion. The focus is to support sales, strengthen customer relationships, and improve engagement and retention over time.

You will collaborate closely with sales, marketing, and digital teams, and contribute to improving how we work with our B2B customers.

This is a 12-month fixed-term employment (temporary contract) based in Malmö, Sweden.

What you’ll do

• Own the day-to-day B2B sales support, ensuring efficient handling of inquiries, orders, and administrative processes

• Support sales in customer interactions and identify opportunities to strengthen relationships and drive repeat business

• Plan, execute, and optimize CRM communication towards Trade Partners, including lifecycle flows and newsletters

• Create and update B2B website content, including landing pages and forms, with a focus on clarity and conversion

• Identify and drive improvements in the B2B customer journey across CRM and web based on data and performance insights

• Track and report on key metrics related to sales support, CRM performance, and website conversion

• Collaborate with internal stakeholders to ensure consistent and effective communication towards business customers

• Contribute to building scalable processes that support sales and long-term customer relationships

What you bring

• 1+ year of experience in CRM, lifecycle marketing, or email marketing

• Experience from a customer-facing role such as sales support or customer service

• Hands-on experience with CRM or marketing automation tools (HubSpot is a plus)

• Experience working with CMS platforms such as WordPress

• Ability to work with data and turn insights into actions

• Strong communication skills in English (additional languages are a plus)

• Structured and proactive way of working, with the ability to handle both daily operations and improvements

• Motivation to develop within CRM, sales support, and customer experience

Interest in interior design, furniture, or home furnishing is a plus

What we offer

• A hands-on role with real ownership, where you directly impact how we support and grow our B2B customer base

• The opportunity to work across both sales support and CRM, combining execution with development

• A dynamic, fast-paced environment with high ambitions and short decision paths

• A collaborative and value-driven culture, with genuine respect for people and ideas

• Competitive salary and benefits, including wellness allowance and more

• A newly developed office in Malmö, designed for collaboration and performance, including a fully equipped on-site gym

Apply

Apply with your CV together with a short note on what attracts you to the role. We review candidates continuously, so please submit your application as soon as possible.

Start date: By agreement

About Rugvista

Rugvista is one of Europe’s leading online rug retailers, offering a seamless digital shopping experience across +20 markets. For 20 years, we have built our own brand by combining design, quality and value, from accessible products to high-end handmade rugs.

We are a team of around 100 people, headquartered in Malmö with an additional office in Berlin. Listed on Nasdaq First North Premier Growth Market (RUG), our vision is to become the go-to brand for rugs in Europe.